At Grace Point Health Services LLC, we are committed to providing high-quality, compassionate, and ethical behavioral health care. We believe that effective treatment is built on mutual respect, clear communication, and shared responsibility between patients and providers.
Patient Rights
As a patient receiving mental health or substance abuse treatment, you have the right to:
1. Respect and Dignity
You have the right to be treated with courtesy, respect, and dignity at all times, regardless of your age, gender, race, religion, disability, sexual orientation, or financial status.
2. Confidentiality and Privacy
You have the right to expect that your personal and medical information will be kept confidential in accordance with HIPAA and applicable state and federal laws.
3. Informed Consent
- Receive clear explanations about your diagnosis, treatment options, and expected outcomes.
- Ask questions about medications, therapy, and treatment plans.
- Participate in decisions regarding your care.
4. Safe and Supportive Environment
You have the right to receive care in a safe, professional, and therapeutic environment free from discrimination, harassment, or abuse.
5. Access to Treatment
- Receive appropriate and timely care.
- Be informed of available services and alternatives.
- Request a second opinion when appropriate.
6. Participation in Treatment Planning
You have the right to be actively involved in developing and reviewing your treatment plan and recovery goals.
7. Freedom from Coercion
You have the right to receive services voluntarily unless otherwise required by law, and to refuse treatment to the extent permitted by regulations.
8. Filing Complaints or Grievances
- Voice concerns or file complaints without fear of retaliation.
- Receive a timely response to grievances.
9. Access to Records
You have the right to request access to your medical records in accordance with applicable laws and regulations.
Patient Responsibilities
To ensure effective care and a safe therapeutic environment, patients are expected to:
1. Provide Accurate Information
- Providing complete and accurate medical, psychiatric, and substance use history.
- Informing providers about changes in your condition or medications.
2. Participate in Treatment
- Actively participating in therapy, counseling, and recovery activities.
- Following agreed-upon treatment plans to the best of your ability.
3. Keep Appointments
- Arriving on time for scheduled appointments.
- Notifying the office in advance if you need to cancel or reschedule.
4. Respect Staff and Other Patients
- Maintain respectful communication.
- Refrain from disruptive, threatening, or violent behavior.
5. Follow Program Policies
- Adhering to facility rules and safety guidelines.
- Following medication instructions and clinical recommendations.
6. Financial Responsibility
- Providing accurate insurance information.
- Paying applicable co-payments, deductibles, or balances as required.
7. Support a Safe Environment
- Avoid bringing illegal substances, weapons, or prohibited items into the facility.
- Notify staff if you feel unsafe or observe unsafe conditions.
Commitment to Your Care
Grace Point Health Services LLC is committed to partnering with you in your recovery journey. Our goal is to provide compassionate care while empowering you to achieve stability, wellness, and long-term recovery.
If you have questions about your rights or responsibilities, please contact our office:
Washington DC Location
Grace Point Health Services LLC
2001 L Street, NW, Suite 500
Washington, DC 20036
Phone: (301) XXX-XXXX
Email: info@gracepointhealthservices.com
Maryland Location
Grace Point Health Services LLC
4200 Parliament Pl, Suite 430
Lanham, MD 20706
Phone: (301) XXX-XXXX
Email: info@gracepointhealthservices.com